Delete Your Account

You can delete your Digital Naka account and the personal data associated with it at any time. This page explains how, what we delete, what we must keep (and why), and how long it takes.

You can delete your account in either of these ways:

In the app (recommended): open Account → Danger zone → Delete account and confirm. Because you are signed in, deletion starts immediately — no extra verification is needed.

By email: write to privacy@digitalnaka.in from your registered contact, or include your registered mobile number, and state that you want your account deleted. We will verify that the request comes from the account holder before acting, to protect you from someone deleting your account without permission.

We permanently remove the personal information that identifies you, including: your name, email address, and (after a 24-hour cooldown) mobile number; your profile photo; your KYC document numbers; your address and role-specific profile details; and any saved device/push tokens. Listings you posted are hidden. Open requirements and labour/rental orders you posted are cancelled.

Some records cannot be erased immediately because the law requires us to keep them, or because they are part of an append-only financial record. We retain transaction, payment, wallet, and wage-ledger entries, and basic booking history, for the periods required by accounting, tax, and other legal obligations. Where we keep these, we remove or mask the details that identify you, so the records are no longer linked to you as an individual. We delete or fully anonymize this data once the required retention period ends. KYC document files are retained privately for audit and are not publicly served.

A signed-in in-app request is processed immediately. Email requests are processed as soon as we verify the account holder. Copies held in routine backups are removed as those backups cycle. Data we are legally required to retain is kept only for as long as the law requires, in anonymized form.

Account deletion is permanent and cannot be undone. After deletion you will lose access to your Digital Naka account, history, and any in-progress engagements. The same mobile number cannot register a new account for 24 hours. After that window (or sooner if support releases the number), you may register a new account. Wallet and wage records stay in anonymized form as required by law.

If you have any questions about deleting your account or your data, contact us at privacy@digitalnaka.in. For formal grievances, our Grievance Officer can be reached at grievance@digitalnaka.in.